acl365 Privacy Policy

1 Introduction

acl365 ("we", "our", or "platform") operates a trusted online gaming and betting platform for players in Bangladesh. We believe your personal information is your asset, and ensuring its protection is one of our highest responsibilities.

The purpose of this privacy policy is to inform you with complete transparency about what information acl365 collects, why it collects it, how it uses it, and what rights you have over your information. This policy has been drafted in accordance with the best international practices in data protection.

By using our website or services, you are consenting to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 What Information We Collect

acl365 may collect and process the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• National ID card or passport number (for verification purposes)
• Residential address
• Username and account information

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking numbers
• Transaction history (records of deposits and withdrawals)
• Account balance and bonus history

2.3 Technical Information

• IP address and device identification information
• Browser type and version
• Operating system information
• Login time and date
• Information collected from cookies and web beacons

2.4 Gaming Activity Information

• Play history and betting details
• Preferred game categories
• Win and loss information
• Promotional offer usage history

3 How We Collect Information

acl365 collects your information in the following ways:

3.1 Direct Collection

When you register on our platform, verify your account, make a deposit or withdrawal, or contact customer support, you provide us with the necessary information directly.

3.2 Automatic Collection

Some information is collected automatically while you use our platform. This includes data obtained from cookies, log files, web beacons, and similar tracking technologies. This information is primarily used to improve platform performance and prevent fraudulent activity.

3.3 Collection from Third Parties

In some cases, we may receive information from trusted third-party verification services for the purpose of identity verification or fraud prevention. This process is carried out in a completely secure and controlled manner.

4 Purposes for Using Your Information

acl365 uses your collected information for the following legitimate purposes:

4.1 Account Management

Your information is used to register, verify, and manage your account. This ensures your account is secure and that only you can access it.

4.2 Transaction Processing

Your financial information is used to complete deposit and withdrawal requests and to ensure the security of financial transactions.

4.3 Customer Support

Our 24/7 live chat support team uses your information to provide the necessary assistance for your questions, complaints, or issues.

4.4 Security and Fraud Prevention

Your information is used to prevent fraudulent activity, money laundering, and unauthorized access. This is essential to protect the interests of all players.

4.5 Service Improvement

Your information is used for analytical purposes to personalize your gaming experience, provide relevant promotions, and improve the overall quality of our platform.

4.6 Compliance with Legal Obligations

Certain information may be retained and used to fulfill legal obligations, meet regulatory requirements, and handle any legal claims or disputes.

5 Sharing and Disclosure of Information

acl365 does not sell or rent your personal information to third parties. However, specific information may be shared in the following circumstances:

5.1 With Service Providers

The minimum necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure management. All such partners operate under strict confidentiality agreements.

5.2 For Legal Requirements

If disclosure of information is legally required pursuant to a court order, government directive, or legal investigation, acl365 is obligated to comply with that order. In such cases, we will make every effort within the limits of the law to notify you.

5.3 In the Event of a Business Transfer

In the event of a corporate restructuring, merger, or acquisition, user information may be transferred to the new operating entity. In such cases, the protections of this privacy policy will be maintained.

6 Data Security Measures

acl365 applies industry-standard security measures to protect your information:

• SSL Encryption: Our entire platform is protected by SSL/TLS encryption. Your information remains fully encrypted during data transfer.
• Two-Factor Authentication: Two-factor authentication is available to prevent unauthorized access to your account.
• Firewall Protection: Advanced firewall systems prevent cyberattacks and unauthorized access.
• Regular Security Audits: Our security experts regularly review the system and quickly address any vulnerabilities.
• Restricted Access: Only authorized staff can access your information, and only on a need-to-know basis.
• Data Backup: Important data is regularly backed up to a secure location.

7 Data Retention Period

acl365 retains your information only for as long as necessary:

• For active accounts: All relevant information is retained for as long as the account remains active.
• After account closure: Certain information may be retained for a minimum of five years in accordance with legal requirements and regulatory obligations.
• Transaction records: Records of financial transactions are retained in accordance with legal obligations.
• Security logs: Log files are kept for a defined period for the purposes of fraud prevention and security.

At the end of the retention period, data is securely deleted or anonymized.

8 Your Rights

As a user of acl365, you have the following rights over your own information:

8.1 Right of Access

You have the right to know what information we collect and process about you. If you contact us, we will provide you with a copy of the information we hold about you.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections within a reasonable time.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. To opt out of marketing emails, change your account settings or contact us.

8.5 Right to Data Portability

You may receive your information in a structured, commonly used format and, if needed, transfer it to another provider.

9 Cookies Policy

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

9.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They keep you logged in, provide security, and keep core services active.

9.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings and theme). They provide you with a personalized experience.

9.3 Analytics Cookies

Analytics cookies are used to analyze platform usage and improve the quality of services. Information collected from these cookies is generally processed in anonymous or aggregated form.

You have the option to control or reject cookies through your browser settings. However, rejecting certain cookies may limit some features of the platform.

10 Protection of Minors' Information

acl365 is an adults-only gaming platform and is intended only for those aged 21 and above. We do not knowingly collect or process the information of any person under the age of 21.

If any minor has registered on our platform, we will immediately close that account and securely delete all associated information.

11 International Data Transfers

Due to the nature of our services, your information may sometimes be processed or stored outside Bangladesh. In such cases, we ensure that:

• International data transfers are carried out only with trusted and secure partners.
• The receiving party maintains privacy protection standards equivalent to this policy.
• Appropriate contractual safeguards are applied to international data flows.

12 Policy Changes and Updates

acl365 may update this privacy policy from time to time. If any significant changes are made, we will:

• Update the date of the latest revision on this page.
• Send a notification to your registered email or through the platform.
• Where necessary, obtain your consent to the updated policy.

Continued use of our platform after any changes will be understood as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Get 24/7 support in Bengali — via the platform's live chat button

We are committed to processing any request or complaint you may have within 30 days. Your privacy is extremely important to us and we are always committed to ensuring the highest level of protection for your information.